Refund and Return Policy

Last updated: 03 July 2026

At NORYEL, we want you to be completely satisfied with your purchase. This policy explains your rights regarding returns, exchanges, and refunds, in accordance with UK consumer protection law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

Your Right to Cancel (14-Day Cooling-Off Period)

If you are a consumer based in the United Kingdom, you have the legal right to cancel your order within 14 calendar days from the day you (or a third party you nominate) receive the goods, without giving any reason.

To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g., an email to noryel.contact@gmail.com) before the 14-day period expires.

Returning an Item

If you wish to return an item, please contact us first at noryel.contact@gmail.com with your order number and the reason for the return. Once your return request is approved, we will provide you with instructions on how and where to send your item.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it.
• The item must be in its original packaging, with all tags and labels attached.
• You must provide proof of purchase (order confirmation or receipt).
• The item must be returned within 14 days of notifying us of your cancellation.

Please note that you are responsible for the cost of returning the goods unless the item is faulty, damaged, or not as described.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods
• Personalised or made-to-order products
• Sealed goods that are not suitable for return due to health or hygiene reasons, once unsealed after delivery
• Digital products or gift cards, once accessed or redeemed

These exceptions do not affect your statutory rights if the item is faulty or not as described.

Faulty, Damaged, or Incorrect Items

Under the Consumer Rights Act 2015, if an item you purchased from NORYEL is faulty, damaged in transit, or does not match its description, you are entitled to a repair, replacement, or refund, depending on the circumstances and how soon the fault is discovered. Please contact us at noryel.contact@gmail.com as soon as possible, ideally with photographs of the issue, so we can resolve it quickly.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 14 days of receiving the returned goods, or within 14 days of you providing evidence that the goods have been sent back, whichever is sooner.

Please note:

• Original shipping costs are non-refundable, except where the return is due to a fault, damage, or error on our part.
• Refunds are issued in GBP (£), the currency in which the original purchase was made.

Exchanges

If you would like to exchange an item for a different size, colour, or product, please contact us at noryel.contact@gmail.com. Exchanges are subject to stock availability.

Late or Missing Refunds

If you haven't received a refund yet, please first check your bank account again, then contact your card issuer, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at noryel.contact@gmail.com.

Contact

If you have any questions about our Refund and Return Policy, please contact us:

NORYEL Email: noryel.contact@gmail.com