Shipping Policy

Last updated: 03 July 2026

At NORYEL, we aim to process and deliver your order as efficiently as possible. Please read below for details on our shipping practices.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days; we will notify you by email if there is a significant delay.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout, based on the delivery destination and shipping method selected. All shipping costs are shown in GBP (£).

Estimated Delivery Time: 7–12 business days

Delivery times are estimates and commence from the date of shipping, not the date of order. Delivery times may vary due to customs processing (for international orders), carrier delays, or circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing a tracking number, which you can use to monitor your delivery status.

Customs, Duties, and Taxes (International Orders)

For orders shipped outside the United Kingdom, please note that the recipient is responsible for any customs duties, import taxes, or fees imposed by the destination country. NORYEL is not responsible for delays caused by customs clearance procedures.

Shipping Errors and Lost Packages

NORYEL is not liable for products lost, stolen, or damaged during transit once handed to the shipping carrier, but we will do our best to assist you in filing a claim with the relevant carrier. If your tracking information shows delivery but you have not received your package, please contact us at noryel.contact@gmail.com within 7 days of the delivery date so we can investigate.

If you provide an incorrect or incomplete shipping address at checkout, we are not responsible for packages that fail to arrive as a result, though we will assist where possible to redirect or resend the order at your cost.

Contact

If you have any questions about our Shipping Policy, please contact us:

NORYEL Email: noryel.contact@gmail.com